PropNex Malaysia - Petaling Jaya, Selangor

wen Y.

1. 我跟贵公司中介租了这个United Point Residences Tower C，因为房子去AEON超市很方便。但是交房的时候，这个agent她说要去上课，不能给我钥匙。我当时就原谅她了，所以跟她安排时间约好2024年2月去她公司Propnex取。

2. 去贵公司Propnex之前她说把钥匙给了她同事，但是我上楼找她同事的时候她说她没有钥匙？？我给她回电话，她没接，所以我就在她公司Propnex等了30到45分钟。这个时间很长，我也没说什么

3. 当时我从槟城开车4个小时到她公司去“她同事”那里取钥匙。这个路程和时间是很久，人也是很累的。我接手房子的时候她没告诉我停车场在哪里，我只好又给她打电话，她随口告诉我停车位和房子是同一个号码。我进停车场一看，地号和单元号都不一样。我真的不会说这个agent，一点都不专业

4. 另外我们家没有铁门，担心有人破门而入偷东西。我跟她说了这件事，并要了房间钥匙，但她却说主门钥匙可以开所有房间。很普遍的是这个是不可能的事情来的。为了证明她说的一把钥匙可以开所有房间，我当时很害怕说真的是可以开完所有的门，为了证实她的属实我拍了钥匙的视频给她看证实是不能打开的

5. 终于合约到期，身为agent的她并没有提前告知我什么时候需要交房，也没有告诉我需要注意什么。反倒是我一直问她，这就是中介的服务态度吗？我之前也是和她说我不是KL本地是槟城下来，第一次租屋子，结果遇到这样的事情。。。。。。

6.交房的时候，就是因为她没跟我明确说需要打扫，也没跟我核对，她自己查了然后回来报告说我没打扫。如果她说清楚了，我肯定不会不打扫干净就走的。而且房子交到我手里的时候也没打扫，是我自己打扫的，我也没有说什么，交代没有讲清楚，签TA也没有解释清楚，交接的人也不是她，都不懂她哪里专业了？？最后问题变成租客不懂的理由变成需要去承担？？

7.然后每次跟她约时间都很没空，我提前两个小时确认了约的时间，她却迟到了，迟到了四十分钟，还好意思回复让我等她。这是什么样的意思？我真的觉得很可笑，是我在服务她还是她在服务我？这就是你们公司培训出来的服务态度吗？

8.而且这位agent每次都没有我经过本人同意，就把我的contact转给不明人。还要写说我没有回复代表我默认？？还有每次交接锁匙都是别人手，不是她本人，也不懂她身为agent是提供什么服务和专业给她的顾客

9.我向她的公司投诉了这些问题之后，这个agent没有改变，反倒是跟我说Complaints to my company or boss won’t help, only will delay the process.我可以理解我投诉对这个公司来说是没有作用的，可以理解是公司包庇这个员工吗？可以理解为她是不爽我投诉来搞事？

10.一个提前的解释/交代都没有，问题发生的时候推给tenant，而且她上司说已经帮我们处理清洁问题，早上上班前9点多打给他们确认问题已经解决，过不久11点这个agent又来text我这个坏那个坏？？一开始只是说清洁的问题，我投诉之后没有用，过后又来搞其它的来扣tenant的deposit？？

Nurul

Blending strategic property consultancy, agent development, and tech-driven marketing, Propnex Realty is a standout in Malaysia’s real estate industry. Their LICTA award for excellent service in real estate, presented by Deputy Speaker Rashid Hasnon, reinforces their leadership in elevating professionalism across the sector.

Rachel R.

PropNex Realty Sdn Bhd offers exceptional real estate services with a professional and knowledgeable team. Their dedication to customer satisfaction and attention to detail ensures a smooth and successful property transaction. Highly recommended for anyone seeking reliable and efficient real estate assistance.

Kit Y. L.

Dear Propnex,

I would like to express my appreciation to Miss KARMEN CHAN, for her outstanding service. Throughout the entire process of rental, she was always there to provide support and assistance. She was responsible, sincere and reliable.

She consistently went above and beyond to address my concerns and questions promptly, even when my message sent to her was already past her working hours. Her dedication to ensuring my requirements were met and my best interests were always prioritized, was truly commendable.

As a homeowner, I was pleased that my rental process was hassle free. This was all thanks to Karmen's professionalism and exemplary performance. Her commitment to excellence definitely deserves recognition.

Once again, I would like to thank her for her outstanding service and she is undoubtedly one of the most reliable and responsible property agents I have ever met.

Eelyn P.

Propnex has just done their 1st expo last weekend. I'm so impressed with their property expo concept. It's not just property showcase but they provide back to back speakers that equipped us with property insights and knowledge before investing a property. Their property showcase are vary from land to landed and high rise. From east to west Malaysia and also UK, Australia and Thailand properties.

Ruby L.

Thank you PropNex Malaysia for organising the inaugural Property Expo event.
It was a great opportunity to learn from property experts sharing on their strategies in their journey of wealth accumulation through property investment.
This is definitely value-added for homebuyers and property investors alike.
Looking forward to more events from PropNex!

j

Five-star rating absolutely well-deserved! Their team of experts showed exceptional professionalism and in-depth knowledge about the real-estate market. They guided me through every step of the process, and at each stage, the communication was lucid and the advice was expert. In all, what could have been a harrowing experience was very smooth. These agents were available whenever I needed help with any question, offering excellent insights that seemed to help me make the right decisions. Their effort towards my satisfaction was evident in every interaction. I couldn't be more delighted with my new home and the great services rendered by Propnex Malaysia.

Rachel R.

I recently had the pleasure of working with PropNex, and I couldn’t be happier with the experience. From the very beginning, their team was professional, knowledgeable, and attentive to my needs. They took the time to understand what I was looking for and provided excellent guidance throughout the entire process.

Their market expertise is unparalleled, and they were able to find properties that perfectly matched my criteria. They were always available to answer my questions and provided valuable insights that helped me make informed decisions. Their negotiation skills ensured that I got the best possible deal.

What stood out the most was their commitment to customer service. They went above and beyond to make sure I was comfortable and confident at every stage. The process was smooth and stress-free, thanks to their thoroughness and attention to detail.

I highly recommend PropNex to anyone looking to buy or sell a property. Their dedication, expertise, and exceptional service make them a standout in the industry. Thank you for making my real estate experience so positive and successful!